In the rapidly evolving world of artificial intelligence, agentic AI stands at the precipice of a profound transformation that extends far beyond technological innovation. While most discussions center on capabilities and potential disruptions, we’re overlooking a critical dimension: the emergent…
The Contact Center as a Service (CCaaS) market is facing a growing demand for flexible, scalable, and cost-effective customer service solutions, as businesses increasingly migrate from on-prem solutions to the cloud. The rising focus on enhancing customer experience and operational…
In professional services, value creation is the cornerstone of successful client relationships and sustainable business growth. It’s about going beyond delivering tasks or projects to creating meaningful, measurable outcomes that drive a client’s success. This blog explores the principles of…
As AI technologies mature and become more accessible, companies are increasingly integrating them into their products. Two areas where AI is making significant inroads are Journey Orchestration (personalization) and Journey Analysis (outcome). These applications are becoming fundamental to how organizations…